Effective Date: 14 August 2025

At Ashford Chimney Sweep, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.ashfordchimneysweep.co.uk or use our services.

Information We Collect
We may collect the following information:

Contact Information: Name, email address, phone number.

Technical Data: IP address, browser type, device, and pages visited.

Service Information: Details about the services you request or book with us.

We only collect information that is necessary to provide our services or communicate with you.

How We Use Your Information
We use the data we collect to:

Respond to enquiries and provide requested services.

Improve our website, services, and customer experience.

Send service updates, promotions, or relevant information (with your consent).

Comply with legal obligations.

We never sell or share your personal information with third-party marketers.

Cookies and Tracking
Our website uses cookies to enhance your experience and analyse site performance. For details, see our Cookie Policy.

Data Security
We take appropriate measures to protect your personal data from unauthorised access, disclosure, or loss. All data is handled securely in accordance with applicable data protection laws.

Your Rights
You have the right to:

Access the personal data we hold about you.

Request correction or deletion of your data.

Withdraw consent for marketing communications.

Object to or restrict processing of your data.

To exercise your rights, contact us at ashfordchimneysweep@outlook.com.

Third-Party Services
We may use trusted third-party providers (e.g., Google Analytics) to help operate our website and analyse traffic. These providers are bound by privacy agreements and only use your data as instructed by us.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us
If you have questions about this Privacy Policy, please contact:

Email: ashfordchimneysweep@outlook.com
Phone: 07939 220638